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Nomadix Support Services
Nomadix Support Services (NSS) offers tiered levels of manufacturer support to better enable our customers to meet their support needs.
NSS Overview
Nomadix recognizes that the public access Gateway is a critical component of our customers’ networks and availability of timely technical support and software upgrades to our end users and service providers is vital.
- Venue Support Needs
- Timely access to software enhancements, new features and functionality
- Access Gateway technology is ever evolving, NSS helps keep you on the cutting edge
- Access to Web based and call center technical support “around the clock”
- Proactive customer alerts on topics relating to NSE devices
- Hardware support based on local requirements
- Return to factory
- Next business day in-flight exchange
- Public Access Service Operator (PASO) Support Needs
- Manufacturer support to enable the service provider to meet their customers’ service level agreements (SLAs)
- Access to new features to continually enhance the service offering
- Cost-effective deployment, maintenance and management
Nomadix is committed to provide a variety of support offerings and training opportunities to meet our customers’ needs.
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Premium - NSS Offers
- NSE software updates
- Web access - Detailed product support documentation
- Email technical support - 24/7/365
- Call center
- 24/7/365
- SLA- One hour call back or better on critical issues
- Defined escalation procedure
- In-flight hardware exchange
- Email alerts
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Standard - NSS Offers
- NSE software updates
- Web access - Detailed product support documentation
- Email technical support - Monday-Friday, 8AM-5PM
- Call center
- Monday - Friday, 8AM-5PM local time
- SLA - One hour call back or better on critical issues
- Defined escalation procedure
- Return to factory hardware support
- Email alerts
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NSS Training
As part of NSS, Nomadix offers both classroom and computer-based training. Training topics include:
- Introduction to the NSE
- Installation and configuration procedures
- Detailed discussion of NSE features, modules and best practices
- Troubleshooting techniques
- Subscriber administration
- Subscriber interface options
- System Management
For more details about NSS contact your Nomadix partner. You can use our Partner Locator to find a partner.
You can access NSS support content by logging in here.
You can download PDF (Portable Document Format) versions of NSS documents by clicking on the following links:
You will need Adobe’s Acrobat® Reader program to view an Acrobat PDF document. You can download a free copy of Acrobat® Reader from Adobe’s Web site at www.adobe.com.
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