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Nomadix Support Services
Nomadix Support Services (NSS) are now included with your Software Subscription and allow us as a software developer to better enable our customers to meet their support needs.
NSS Overview
Nomadix recognizes that the public access Gateway is a critical component of our customers’ networks and availability of timely technical support and software upgrades to our end users and service providers is vital.
- Venue Support Needs
- Timely access to software enhancements, new features and functionality
- Access Gateway technology is ever evolving, NSS helps keep you on the cutting edge
- Access to Web based and call center technical support “around the clock”
- Proactive customer alerts on topics relating to NSE devices
- Hardware support based on local requirements
- Return to factory
- Next business day in-flight exchange
- Public Access Service Operator (PASO) Support Needs
- Manufacturer support to enable the service provider to meet their customers’ service level agreements (SLAs)
- Access to new features to continually enhance the service offering
- Cost-effective deployment, maintenance and management
Nomadix is committed to providing premium support as well as training opportunities to meet our customers’ needs.
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Premium NSS Offers
- NSE software updates
- Web access - Detailed product support documentation
- Email technical support - 24/7/365
- Call center
- 24/7/365
- SLA- One hour call back or better on critical issues
- Defined escalation procedure
- In-flight hardware exchange
- Email alerts
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NSS Training
As part of NSS, Nomadix offers classroom training at our facilities or at your site. Training topics include:
- Introduction to the NSE
- Installation and configuration procedures
- Detailed discussion of NSE features, modules and best practices
- Troubleshooting techniques
- Subscriber administration
- Subscriber interface options
- System Management
For more details about NSS contact your Nomadix partner. You can use our Partner Locator to find a partner.
You can download PDF (Portable Document Format) versions of NSS documents by clicking on the following links:
You will need Adobe’s Acrobat® Reader program to view an Acrobat PDF document. You can download a free copy of Acrobat® Reader from Adobe’s Web site at www.adobe.com.
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