Nomadix licensee is entitled to technical support service. 24/7 support. Software maintenance: release upgrades and revisions

Top 5 Gateway FAQ'S


    How do I renew my licenses?
    You may contact your authorized Nomadix Reseller to renew promptly or renew by credit card at our Ecommerce site. Click here to locate a reseller

    How do I increase my user count license?
    User count licenses may be purchased through your Nomadix Reseller or through our Ecommerce portal.

    How do I retrieve a new license key?
    From either a telnet or serial connection, go to the System Menu then License then Upgrade. Answer Yes to the accept the EULA. The NSE will then contact the License Key Server and download the new key and the NSE will reboot. When the system restarts the new features will be enabled.

    How do I schedule an upgrade?
    Upgrades can be arranged by contact Nomadix Technical Support at 818 575 2590 or via email to support@nomadix.com. Please provide the NSE ID, IP address and login credentials for the unit. We will need access via telnet and ftp in order to perform the upgrade. Upgrades can be performed Monday-Friday between 6:30 AM and 3:30 PM Pacific.

    When does my software license expire?
    Use the Web Management Interface to view important information at the bottom of the page.

Before raising a support ticket, we recommend looking at our detailed product guides. These address most of the common questions asked about our AG Gateway and NITO products and could save you some valuable time.

Want to learn more? View our details on classroom training for gateways.

Gateway Documentation

This section contains step-by-step instructions for many configurations for the Gateway.

Please select from the following categories:

Administration

Add a device (PDF)
Centralized Management Authentication (PDF)
Change the port status (PDF) Configure the NSE to allow access between wired and wireless networks (PDF)
Create an IPSEC tunnel between the NSE and a Cisco Pix Firewall (PDF)
Create the Location.txt (PDF)
Create the Port Mapping list vX5 (PDF)
Create Static Port Mapping (PDF)
Definition of input field lengths (PDF)
Explanation of Memory Utilization (PDF)
Failover 'high availability module'(PDF)
Flash files definition (PDF)
How to FTP files to the /flash/ directory of the NSE (PDF)
HTTP Destination Redirection (PDF)
iNAT (PDF)
In Room Port Mapping (PDF)
IPSec LAN to LAN Tunnels (PDF) Manage administration - telnet and http ports (PDF)
Multi NAT IP (PDF)
Packet Capture on the NSE (PDF)
Pinouts for the serial connection of the AG (PDF)
PPPoE on the NSE (PDF)
Session Rate Limiting (PDF)
SMTP redirection (PDF)
Subscriber Administration Current Table FAQ (PDF)
Subscriber side administration(PDF)
Syslog messages definitions (updated 2/5/2013) (PDF)
Zone Migration 'VLAN' (PDF)

For further information on any how-to-guide please contact Technical Support.
Email technical support for 24/7 round the clock service

BillingGo to top

Credit card billing with Authorize.net (PDF)
Credit card billing with Six Card Solutions (PDF)
Group account (PDF)
Limit Bandwidth without splash page (PDF)
PMS billing (PDF)
X over Y billing (PDF)
XML PMS Redirector (PDF)

For further information on any how-to-guide please contact Technical Support.
Email technical support for 24/7 round the clock service

DHCPGo to top
DHCP FAQ's (PDF)
DHCP Options (PDF)
IP Upsell (PDF)
Subnet-Based DHCP (PDF)

For further information on any how-to-guide please contact Technical Support.
Email technical support for 24/7 round the clock service

RadiusGo to top

Authentication to NavisRadius (PDF)
Authentication to Steel Belted Radius (PDF)
Configure Windows IAS on a Windows 2003 server (PDF)
Group Bandwidth Policy (PDF)
Mac authentication (PDF)
Radius authentication (PDF)
Radius Realm Routing (PDF)
Radius Proxy (PDF)
Radius Auto Configuration (PDF)
Remote Radius logon test(PDF)
Smart Client support (PDF)
802.1x authentication (PDF)

For further information on any how-to-guide please contact Technical Support.
Email technical support for 24/7 round the clock service

Splash PageGo to top

AAA Portal Page (PDF)
Apply Bandwidth to Free Users (PDF)
Change the login page logo (PDF)
Enable Free Access (PDF)
How to set up eHost Implementation for IHG Brands (PDF)
Internet Control console / Logout console (PDF)
Local Web Server (PDF)
Partner Image (PDF)
Portal page failover to Internal Web Server (PDF)
Terms of Agreement (PDF)
User Name authentication (PDF)

Nomadix offers a series of videos to help you configure and maintain your Gateway.

Access to all of our Gateway Support Videos or select a video from the categories below.

Administration

How to add a static port map
How to change configurable ports
How to change port blocking
How to configure DHCP, options, subnet based
How to configure PPPOE on NSE configuration
How to configure routed subscriber module
How to enable INAT
How to enable SNMP
How to enable syslogs
How to enable VLAN recognition
How to initiate an IPSEC tunnel
How to manage access control
How to set the time
How to setup multiple WAN connections
How to setup unit IP and DNS
How to use radius auto configuration
How to use the failover feature

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NITO Documentation

This section contains step-by-step instructions for many configurations for the NITO.

How to allow Admin access from outside of network (PDF)
How to allow internet ports to cross communicate (PDF)
How to archive your configuration (PDF) (Video)
How to assign traffic to a WAN Port (PDF)
How to block Peer to Peer (PDF)
How to check license validity (PDF)
How to check the log files (PDF)
How to configure WAN load balancing (PDF)
How to configure WAN failover (PDF)
How to create a custom block page (PDF)
How to create a filter policy (PDF) (Video)
How to create local authentication users (PDF)
How to enable SSL login page (PDF)
How to manage Admin users (PDF) (Video)
How to restore an archive (PDF)
How to setup a DHCP Server (PDF)
How to setup a Time Quota (PDF)
How to setup location based filtering (PDF)
How to setup multiple networks (PDF) (Video)
How to set up NITO and NSE working together (PDF)
How to set up NSE INAT pools behind a NITO (PDF)
How to set up NSE Multi-NAT behind a NITO (PDF)
How to setup port mappings (PDF) (Video)
How to setup time slots (PDF)
How to throttle bandwidth by destination (PDF) (Video)
How to view reports (PDF) (Video)

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LEGACY DOCUMENTATION

For documentation on End of Life, End of Sale and Legacy products please click here.

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