Technical Support Services include:
- Software maintenance: release upgrades and revisions as they become available
- Web access Technical Support: Detailed product support documentation
- Email technical support: 24/7 round the clock service
- Telephone Call center: 24/7 Technical Support
- Support Policy: 1 hour call back or better on critical issues
- Defined escalation procedure
- Premium hardware replacement shipped next business day. To request RMA replacement service click here *
- Email alerts and courtesy notices provided to registered contacts
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* Email is the preferred method of submittal and all RMA’s require troubleshooting by a Nomadix Technical Support person before return can be authorized.