Nomadix licensee is entitled to technical support service. 24/7 support. Software maintenance: release upgrades and revisions

Top-five Gateway FAQ'S


Before you create a support ticket, we recommend looking over our detailed product guides, which address the most common questions regarding our Nomadix Internet Traffic Optimizer (NITO) and access gateway products.

Gateway Documentation

This section contains step-by-step instructions for many configurations for the Gateway.

Please select from the following categories:

Administration

Add a device (PDF)
Configure centralized management authentication (PDF)
Change the port status (PDF) Configure the NSE to allow access between wired and wireless networks (PDF)
Create an IPSEC tunnel between the NSE and a Cisco Pix Firewall (PDF)
Create the Location.txt (PDF)
Create the Port Mapping list vX5 (PDF)
Create Static Port Mapping (PDF)
Definition of input field lengths (PDF)
Explanation of Memory Utilization (PDF)
Failover 'high availability module'(PDF)
Flash files definition (PDF)
How to FTP files to the /flash/ directory of the NSE (PDF)
HTTP Destination Redirection (PDF)
iNAT (PDF)
In Room Port Mapping (PDF)
IPSec LAN to LAN Tunnels (PDF) Manage administration - telnet and http ports (PDF)
Multi NAT IP (PDF)
Packet Capture on the NSE (PDF)
Pinouts for the serial connection of the AG (PDF)
PPPoE on the NSE (PDF)
Session Rate Limiting (PDF)
SMTP redirection (PDF)
Subscriber Administration Current Table FAQ (PDF)
Subscriber side administration(PDF)
Syslog messages definitions (updated 2/5/2013) (PDF)
Zone Migration 'VLAN' (PDF)

For further information regarding these video guides, please contact technical support
Email technical support for 24/7 service

BillingGo to top

Credit card billing with Authorize.net (PDF)
Credit card billing with Six Card Solutions (PDF)
Group account (PDF)
Limit Bandwidth without splash page (PDF)
PMS billing (PDF)
X over Y billing (PDF)
XML PMS Redirector (PDF)

For further information on any how-to-guide please contact Technical Support.
Email technical support for 24/7 round the clock service

DHCPGo to top
DHCP FAQ's (PDF)
DHCP Options (PDF)
IP Upsell (PDF)
Subnet-Based DHCP (PDF)

For further information regarding these video guides, please contact technical support
Email technical support for 24/7 service

RadiusGo to top

Authentication to NavisRadius (PDF)
Authentication to Steel Belted Radius (PDF)
Configure Windows IAS on a Windows 2003 server (PDF)
Group Bandwidth Policy (PDF)
Mac authentication (PDF)
Radius authentication (PDF)
Radius Realm Routing (PDF)
Radius Proxy (PDF)
Radius Auto Configuration (PDF)
Remote Radius logon test(PDF)
Smart Client support (PDF)
802.1x authentication (PDF)

For further information regarding these video guides, please contact technical support
Email technical support for 24/7 service

Splash PageGo to top

AAA Portal Page (PDF)
Apply Bandwidth to Free Users (PDF)
Change the login page logo (PDF)
Enable Free Access (PDF)
How to set up eHost Implementation for IHG Brands (PDF)
Internet Control console / Logout console (PDF)
Local Web Server (PDF)
Partner Image (PDF)
Portal page failover to Internal Web Server (PDF)
Terms of Agreement (PDF)
User Name authentication (PDF)

Nomadix offers a series of videos to help you configure and maintain your Gateway.

Access to all of our Gateway Support Videos or select a video from the categories below.

Administration

How to add a static port map
How to change configurable ports
How to change port blocking
How to configure DHCP, options, subnet based
How to configure PPPOE on NSE configuration
How to configure routed subscriber module
How to enable INAT
How to enable SNMP
How to enable syslogs
How to enable VLAN recognition
How to initiate an IPSEC tunnel
How to manage access control
How to set the time
How to setup multiple WAN connections
How to setup unit IP and DNS
How to use radius auto configuration
How to use the failover feature

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NITO Documentation

This section contains step-by-step instructions for many configurations for the NITO.

How to allow Admin access from outside of network (PDF)
How to allow internet ports to cross communicate (PDF)
How to archive your configuration (PDF) (Video)
How to assign traffic to a WAN Port (PDF)
How to block Peer to Peer (PDF)
How to check license validity (PDF)
How to check the log files (PDF)
How to configure WAN load balancing (PDF)
How to configure WAN failover (PDF)
How to create a custom block page (PDF)
How to create a filter policy (PDF) (Video)
How to create local authentication users (PDF)
How to enable SSL login page (PDF)
How to manage Admin users (PDF) (Video)
How to restore an archive (PDF)
How to setup a DHCP Server (PDF)
How to setup a Time Quota (PDF)
How to setup location based filtering (PDF)
How to setup multiple networks (PDF) (Video)
How to set up NITO and NSE working together (PDF)
How to set up NSE INAT pools behind a NITO (PDF)
How to set up NSE Multi-NAT behind a NITO (PDF)
How to setup port mappings (PDF) (Video)
How to setup time slots (PDF)
How to throttle bandwidth by destination (PDF) (Video)
How to view reports (PDF) (Video)

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LEGACY DOCUMENTATION

For documentation on end-of-life, end-of-sale and legacy products please click here.

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