Support

Nomadix offer 24/7 Support for <H2>Access Gateways</H2> and NITO products

Nomadix recognizes timely technical support and software upgrades is vital to our customers. Every Nomadix licensee is entitled to technical support service.

Click here to download the Nomadix Support Policy.

Technical Support Services include:

- Software maintenance: release upgrades and revisions as they become available
- Web access Technical Support: Detailed product support documentation
- Email technical support: 24/7 round the clock service
- Telephone Call center: 24/7 Technical Support
- Support Policy: 1 hour call back or better on critical issues
- Defined escalation procedure
- Premium hardware replacement shipped next business day. To request RMA replacement service click here *
- Email alerts and courtesy notices provided to registered contacts

Access your privileged partner pages by logging on here.

* Email is the preferred method of submittal and all RMA’s require troubleshooting by a Nomadix Technical Support person before return can be authorized.

Classroom Training - AG Series

Nomadix offers a classroom-based session at its' headquarters. During this 2-day session detailed instruction and hands on training gives a complete understanding of the Nomadix Service Engine (NSE) and how to configure the Access Gateway (AG) for deployment.

The 2-day classroom session costs $1,500 and channel partners or end users can secure a seat by purchasing part number 917-1000-001 from their preferred Nomadix distributor or reseller. Note: class size is kept small (8 students per session) to maximize learning and student to teacher ratio.

Classes start at 9:00 AM and attendees should plan to bring their own laptop.

Sample Agenda

  • Introduction- Basic Gateway features (i.e.: DAT, Radius, PMS) and how to correctly configure users
  • New Features - What is included in the latest Nomadix Service Engine (NSE) release
  • Review of Configuration Menu and Troubleshooting Techniques
  • Port Location- For PMS billing and individual port control
  • Subscriber Administration and Interface
  • System- How to back up Nomadix Gateways and upgrade procedures

2014 Training Dates: 

- March 12th & 13th

- June 19th & 20th

- September 10th & 11th

- December 10th & 11th

Technical Support

Before raising a support ticket, we recommend looking at our detailed 'How to videos'. These address most of the common questions asked about our AG Gateway and NITO products and could save you some valuable time.

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