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Top-five Access Gateway FAQ'S


Before calling support, we recommend looking over our detailed product guides which address the most common questions regarding our Alloc8 - X and Access Gateway products.

Technical Support Documentation



Access Gateway Documentation

This section contains step-by-step instructions for many configurations for the Access Gateway.

Please select from the following categories:

Administration

Activate failover gateway via self-service portal (PDF)
Add a device (PDF)
Change the Configurable Ports (PDF)
Change the port status (PDF)
Change the Subscriber Messages (PDF)
Configure centralized management authentication (PDF)
Configure clustering (PDF)
Configure the NSE to allow access between wired and wireless networks (PDF)
Create an IPSEC tunnel between the NSE and a Cisco Pix Firewall (PDF)
Create the Location.txt (PDF)
Create the Port Mapping list (PDF)
Create Static Port Mapping (PDF)
Definition of input field lengths (PDF)
Explanation of Memory Utilization (PDF)
Failover 'high availability module'(PDF)
Flash files definition (PDF)
FTP files to the /flash/ directory of the NSE (PDF)
HTTP Destination Redirection (PDF)
iNAT (PDF)
In Room Port Mapping (PDF)
IPSec LAN to LAN Tunnels (PDF)
Manage administration - telnet and http ports (PDF)
Multi NAT IP (PDF)
Packet Capture on the NSE (PDF)
NSE Automated Firmware Upgrade System (PDF)
Pinouts for the serial connection of the AG (PDF)
PPPoE on the NSE (PDF)
Securing your Access Gateway FAQ (PDF)
Session Rate Limiting (PDF)
SMTP redirection (PDF)
Subscriber Administration Current Table FAQ (PDF)
Subscriber side administration(PDF)
Syslog messages definitions (updated 5/1/2015) (PDF)
WAN port issues (PDF)
Zone Migration 'VLAN' (PDF)

For further information regarding these video guides, please contact technical support
Email technical support for 24/7 service

BillingGo to top

Configure a zero charge billing plan to check the two-way PMS system (PDF)
Credit card billing with Authorize.net (PDF)
Credit card billing with Six Card Solutions (PDF)
Enable Facebook Login with Firmware 8.5 (PDF)
Group account (PDF)
Limit Bandwidth without splash page (PDF)
PMS billing (PDF)
Use the PMS Port test (PDF)
Weighted Fair Queueing (PDF)
X over Y billing (PDF)
XML PMS Redirector (PDF)

For further information on any how-to-guide please contact Technical Support.
Email technical support for 24/7 round the clock service

DHCPGo to top
DHCP FAQ's (PDF)
DHCP Options (PDF)
IP Upsell (PDF)
Subnet-Based DHCP (PDF)

For further information regarding these video guides, please contact technical support
Email technical support for 24/7 service

RadiusGo to top

Authentication to NavisRadius (PDF)
Authentication to Steel Belted Radius (PDF)
Configure Windows IAS on a Windows 2003 server (PDF)
Group Bandwidth Policy (PDF)
Mac authentication (PDF)
Radius authentication (PDF)
Radius Realm Routing (PDF)
Radius Proxy (PDF)
Radius Auto Configuration (PDF)
Remote Radius logon test(PDF)
Smart Client support (PDF)
802.1x authentication (PDF)

For further information regarding these video guides, please contact technical support
Email technical support for 24/7 service

Splash PageGo to top

AAA Portal Page (PDF)
Apply Bandwidth to Free Users (PDF)
Change the login page logo (PDF)
Enable Free Access (PDF)
Internet Control console / Logout console (PDF)
Local Web Server (PDF)
Partner Image (PDF)
Portal page failover to Internal Web Server (PDF)
Set up eHost Implementation for IHG Brands (PDF)
Terms of Agreement (PDF)
User Name authentication (PDF)

Nomadix offers a series of videos to help you configure and maintain your Gateway.

Access to all of our Gateway Support Videos or select a video from the categories below.

Administration

How to add a static port map
How to change configurable ports
How to change port blocking
How to configure DHCP, options, subnet based
How to configure PPPOE on NSE configuration
How to configure routed subscriber module
How to enable INAT
How to enable SNMP
How to enable syslogs
How to enable VLAN recognition
How to initiate an IPSEC tunnel
How to manage access control
How to set the time
How to setup multiple WAN connections
How to setup unit IP and DNS
How to use radius auto configuration
How to use the failover feature

transpace


ALLOC8 - X DOCUMENTATION

This section contains step-by-step instructions for many configurations for the Alloc8 - X.

Adaptive Response (PDF)
Anonymous Proxy (PDF)
CLI Reference Guide (PDF)
Clustering and High Availability (PDF)
IPMI Support (PDF)
QoS Per Host (PDF)
Spanning or Mirror Port Monitoring (PDF)

Coming soon...

 

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NITO Support

This notice is to inform you of the (NITO) Nomadix Internet Traffic Optimizer, End of Sale (EOS) date and End of Life (EOL) date,which are effective October 1, 2016.

In order to ensure that you experience continued support, Nomadix has agreed with our partner Smoothwall, that Smoothwall will provide support services for NITO 500 and 1500 models effective October 1, 2016.

 Smoothwall Support https://us.smoothwall.com/support/

 1-800-959-1261 or support@smoothwall.com

For a period of time beyond the EOL date, we will offer 24/7 call center access, with reference for software upgrades and hardware replacement to Smoothwall.