Nomadix recognizes timely technical support and software upgrades are vital to our customers. Every Nomadix licensee is entitled to our best-effort support. Our variety of support channels and resource documentation has been tailored to fit your needs in a responsive service partner.

Email technical support

Email assistance available worldwide.

Please include a detailed description of your technical issue and the best method for contacting you.

Telephone technical support

Level I & II Technical support – available 24/7

Toll free: +1 888 666 2349*

Rest of the world: +852 3793 5376

Level III technical support*

Toll free: +1 888 666 2349*

USA: +1 818 575 2590

*M-F, 6 a.m. - 5 p.m. Pacific

Support policy

We believe in responsive support for our clients and adhere to a one-hour callback policy on critical issues during standard business hours.*

For off-hour support needs, we offer a 6 to 8 hour response time.

*M-F, 6 a.m. - 5 p.m. Pacific

Software maintenance

We diligently work to release software upgrades and revisions as they become available.

How-to documents

Access detailed how-to documents that provide trouble-shooting tips and product information.

Hardware replacement

Premium hardware replacements are shipped next business day. International orders are expedited as available.

Contact support

Support tools

Nomadix provides extensive technical support documentation to equip you with resources to evaluate, compare and determine how to adequately take advantage of the features offered in our network appliances.

Technical support documentation

Hands on training course

Nomadix offers a one of its kind hands-on product training session at its headquarters. During this 2‑day course detailed instruction and hands on training gives a complete understanding of the Nomadix Service Engine (NSE) and how to configure the Access Gateway (AG) for deployment.

Product training