Nomadix recognizes timely technical support and software upgrades is vital to our customers. Every Nomadix licensee is entitled to technical support service.
Partner Support Service includes
- Software maintenance - release upgrades and revisions as they become available
- Web access Technical Support - Detailed product support documentation
- Email technical support - 24/7 round the clock service
- Telephone Call center - 24/7 Technical Support
- Support Policy - 1 hour call back or better on critical issues
- Defined escalation procedure
- Premium hardware replacement for confirmed failed units shipped next business day
- Email alerts and courtsey notices provided to registered contacts
Support Policy
You can download our Nomadix Support Policy from the link below:
|
