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Technical Support Services include:

  • Software maintenance: release upgrades and revisions as they become available
  • Web access Technical Support: Detailed product support documentation
  • Email Technical Support: 24/7 round the clock service
  • Telephone Call Center: 24/7 Technical Support
  • Support Policy: 1 hour call back or better on critical issues
  • Defined escalation procedure
  • Premium hardware replacement shipped next business day. To request RMA replacement service click here *
  • Email alerts and courtesy notices provided to registered contacts

* Email is the preferred method of submittal and all RMAs require troubleshooting by a Nomadix Technical Support person before return can be authorized.

Classroom Training - AG Series

Nomadix offers a classroom-based session at its headquarters. During this 2-day session detailed instruction and hands on training gives a complete understanding of the Nomadix Service Engine (NSE) and how to configure the Access Gateway (AG) for deployment.

The 2-day classroom session costs $1,500 and channel partners or end users can secure a seat by purchasing part number 917-1000-001 from their preferred Nomadix distributor or reseller. Note: class size is kept small (8 students per session) to maximize learning and student to teacher ratio.

Classes start at 9:00 AM and attendees should plan to bring their own laptop.

Sample Agenda

  • Introduction- Basic Access Gateway features (i.e.: DAT, Radius, PMS) and how to correctly configure users
  • New Features - What is included in the latest Nomadix Service Engine (NSE) release
  • Review of Configuration Menu and Troubleshooting Techniques
  • Port Location- For PMS billing and individual port control
  • Subscriber Administration and Interface
  • System- How to back up Nomadix Access Gateways and upgrade procedures

2016 Training Dates:

  • September 28th & 29th
  • December 14th & 15th